Paxar Monarch 9855 User Manual Page 1

Paxar9855 PrinterTC9855OH Rev. AB 4/03 ©2003 Paxar Americas, Inc. All rights reserved.

AudienceThe Operator’s Handbook is for the person who prints and applieslabels.Unpacking the PrinterAfter you unpack the printer, you should have the

9-8 Care and Maintenance

DIAGNOSTICS &TROUBLESHOOTING10This chapter explains how to perform simple diagnostic functionssuch as checking the software version, the supply qu

Line one lists the printer model number (M9855) and line two givesthe version of software in the printer.Printing a Test Label1. From the Diagnostics

Checking Supply QualityThe printer continuously stores data from the most recent 16supplies printed to check the reflectivity of the sensor marks onth

Using Password ProtectionThe password protection feature prevents formats, graphics orfonts from accidentally being deleted from the printer’s memory.

The default for password protection is "No," so you willalways see "No" even if passwords are enabled.7. If you do not want the us

TroubleshootingThis section helps you correct some problems that may occur.Problem ActionError message appearsduring startup.Turn off the printer, wai

Problem ActionBacking paper iswrapped around platenor peel roller.Carefully remove the backing paper. Makesure the backing paper tears at thesaw-toot

Common ErrorsErrors 001 to 405 and 429 to 435 are data errors. This type oferror indicates that incorrect data was sent to the printer, and theprinte

611 Font, bar code, or density in the batch does not fit theformat.612 The data in this line of the batch is either missing ordoes not match the forma

9445 Printer Online EmulationThe 9855 printer using 203 dpi (dots per inch) printing supports94x5 emulation. You can send 94x5 data streams to this

757 Load supplies (supply length mismatch), because thecalibrated supply length differs by plus or minus .25inches from the format. Press Feed/Cut.75

SPECIFICATIONSAPrinterHeight: 12.5 inches (318 mm)Width: 12 inches (305 mm)Depth: 13 inches (330 mm)with the optionalmetal cover(H x W x D)13.0"

Print Speed: 2.5 ips (64 mm) default for all serial barcodes, 4.0 ips (102 mm), 6.0 ips (152 mm)default for parallel bar codes, 8.0 ips (203mm), and 1

SuppliesFor high temperature or high humidity environments, contactPaxar for supply recommendations. Continuous (non-indexed)supply does not have per

Linerless SuppliesFor Supply Width greaterthan or equal toUse Supply Length1.5 inches (38 mm) 1.5 inches to 16 inches (38 mm to 406 mm)2.0 inches (51

Ribbon SpecificationDo not leave ribbon in sunlight, high temperatures or humidity.Ribbon Type: Standard or High EnergyRibbon Widths Use with Max. sup

Cable PinoutsThe following tables show the connector pins for a 9-pin to 25-pin(118364) cable or a 25-pin to 25-pin cable (118366).9-Pin (F) To 25-Pin

ACCESSORIES & OPTIONSBAccessoriesN926 KnifeN928 StackerN935 RewindN938 Verifier (Can not be used with 926 Knife and/or 928 Stacker)N939 Keybo

Packaging MaterialsIf you need to ship the printer to a different location and do nothave the original packaging, use the following part numbers toord

Ethernet InformationPaxar® offers internal and external Ethernet connectivitysolutions. These solutions make it easy to set up, manage, andmonitor a

Establishing CommunicationsBefore the printer can accept print jobs from the host, you must:NConnect the communication cable to the printer and to the

B-4 Accessories & Options

GLOSSARYThe following terms will help you use this manual.continuous mode Mode in which the printer prints all the labels in thebatch without stopping

2 Glossary

INDEXAabout fonts 8-9accessories B-1adjustingbackfeed distance 4-13cut position 4-11dispense position 4-12margin position 4-10print positi

Eemulating 9445 1-3error label, printing 8-2errorscommon 10-8communication 10-7summary of types 10-7ethernet B-4exiting an option 1-8Ffl

Pparallelcommunications 5-6parallel communication 5-6 - 5-7parity 5-1options 5-5passwordssetting 10-1paused batchcancel 8-4peel barcleanin

string tags 2-13supply optionsribbon 4-3separators 4-14setting 4-1supply sensor 9-4locating 9-4Ttag specifications A-3tear bar 2-8tear

GOMARO s.a. - La Rosaire 5 - CH 1123 Aclens - Suissehttp://www.gomaro.chTel: 021 869 97 70 - Fax: 021 869 96 02Fournitures et assistance en Suisse:

The printer supports a baud rate up to115200. Make sure your host is capable ofcommunicating at the speed youselect for the printer.Using the Control

Button FunctionsFeed/Cut:NPrints a label in the on-demand mode.NWhen the printer is online, feeds a blanklabel if there is no print job.NPrints a labe

l and r In online mode, prints a test label when youpress the buttons at the same time. Hold forone second and release.Display The display shows a th

MAIN MENUl DiagnosticsNWhen the screen displays a left and a right arrow, press eitherl or r to display more options. MAIN MENUl Print Mode rNWhen you

LOADING SUPPLIES2This chapter describes how to load:Na roll of supplyNfan-fold supplyNa roll of tag supply.There are three types of supplies:Thermal D

Loading Labels or TagsMake sure the printer is configured for the correct supply type.1. Open the cover.2. Unlock the printhead by turning the retaini

5. Adjust the supply holder guides so the sides barely touch theroll. Make sure the supply roll turns freely.If you are using fan-fold supplies, plac

Each product and program carries a respective written warranty, the onlywarranty on which the customer can rely. Paxar reserves the right to makechan

For tag supplies using the optional knife, feed the supplythrough the knife. Make sure at least 0.5 inches of supply ispast the knife.8. Adjust the s

9. Hold the printhead assembly by the printhead tab whilepressing down on the printhead release. 10. Close the printhead by pressing down on the thum

You may need to adjust the wide/narrow knobs depending onthe width of your supply. See "Adjusting the Wide/NarrowKnobs" for more informatio

3. Feed the backing paper over the peel bar.4. Feed the backing paper through the lower opening of the exitcover. Close the exit cover. Pull down on

5. Close the printer’s cover.6. Press Feed/Cut to position the supply under the printhead.Using the Optional Tear BarNote the following change to load

Using Linerless SupplyLinerless printing is an option that must be purchased separatelyon the original printer order. The linerless option is not cus

5. Press down on the exit cover tabs to open the exit cover.6. Pull back slightly on the spring latch with your thumb orfingernail and lift the shelf

7. If inserting the peel bar:Insert the left edge of the peel bar into the side slot at anangle. Then, slide the peel bar to the right and press down

The shelf must be parallel to the platen roller, not at an angle.See the following diagrams.CAUTIONMake sure the shelf is not misaligned with the plat

9. Close the exit cover.10. Load supplies by following the label loading procedures. Youmay notice a different color and texture on the platen roller

TABLE OF CONTENTSGETTING STARTED. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1Audience

Make sure the printer is configured for the correct supply type.1. Open the cover.2. Unlock the printhead by turning the retaining latch.3. Lift print

6. Adjust the supply holder guides so the sides barely touch theroll. Make sure the supply roll turns freely.7. Push down on the supply lever to unlo

10. Hold the printhead assembly by the printhead tab whilepressing down on the printhead release. 11. Close the printhead by pressing down on the thu

LOADING RIBBON3This chapter describes how to load a ribbon roll.There are different ribbon requirements for the three types ofsupplies:Thermal DirectS

Loading RibbonMake sure the printer is configured to use a ribbon.To load ribbon:1. Open the cover.2. Unlock the printhead by turning the retaining la

6. Remove the new ribbon from the package as shown. Do notwrinkle or crush the new ribbon.7. Slide the ribbon onto the back reel as far as it will go

12. Remove any slack in the ribbon by turning the take-up reelclockwise.13. Hold the printhead assembly by the printhead tab whilepressing down on the

The high energy setting is lost when you turnoff the printer.High Energy Ribbon LimitationsWhen using the high energy ribbon option:NUse a print speed

3-6 Loading Ribbon

SETTING SUPPLY OPTIONS4This chapter explains how to select the supply type, ribbon, speed,feed mode, backfeed, print position, supply position, margin

LOADING RIBBON. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1Loading Ribbon . . . . . .

To exit an option without changing the setting, pressEscape/Clear.Supply TypeYou can print on aperture, black mark, die cut, or continuoussupplies. Y

RibbonYou have to tell the printer if your supplies require a ribbon. Tochange the setting, from the Main Menu, select Setup, thenSupply. Then, foll

SpeedYou can change the print speed for bar codes or graphics. If youselect "default" for speed, formats with serial bar codesautomatically

Feed ModeYou can use continuous or on-demand printing. On-demandprinting allows you to remove a label before printing the next one.To change the sett

BackfeedBackfeed works by advancing each printed label to the desireddispense position. Once that label is removed, the next label tobe printed is ba

PositioningThis menu includes selections to change the print, supply, margin,cut, and dispense positions along with the backfeed distance.When you see

To change the setting, from the Main Menu, select Setup, Supply,then Positioning. Then, follow these steps.1. Press l or r until you seePOSITIONINGl

Supply PositionThis function adjusts the machine to print at the vertical 0,0 pointon the supply. The supply position adjustment should onlybe made o

3. Press l or r to change the supply position. Pressing ldecreases the value (feeds less supply); r increases it(feeds more supply).4. Press Enter/P

To change the setting, from the Main Menu, select Setup, Supply,then Positioning. Then, follow these steps.1. Press l or r until you seePOSITIONINGl

Parallel Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6Port. . . . . . . . . . . . . . . . .

2. Press Enter/Pause. The current setting is displayed, forexample:Enter knife adj[-300/300]: +03. Press l or r to change the cut position. Pressin

Backfeed DistanceThis is the amount to move the label backwards. The backfeeddistance can not be greater than the dispense position. If youmake the

Batch SeparatorsA batch separator is an extra tag printed in between batches witha pinstripe pattern. If you select "Long" for the separato

3. Press l or r to see the other options. After you display theoption you want, press Enter/Pause. Press Escape/Clearuntil you see the Main Menu.Ski

Setting ContrastThe print contrast controls the darkness of the printing on yoursupply. The range is -699 to +699 and the default is 0. You mayneed

4. Press l or r to change the contrast. Pressing r darkensthe print; l lightens the print.Feed/Cut acts as a toggle switch to change the value by 10

VerifierThe verifier scans and checks the quality of bar codes as they areprinted. The optional verifier must be purchased separately. Theverifier s

COMMUNICATION VALUES5This chapter tells you how to set the serial or parallelcommunication values. These values provide the link for normalonline pri

Baud RateTo change the setting, from the Main Menu select Setup, PortSettings, then Serial Comm. If password protection in enabled,press Feed/Cut thr

3. Press l or r to display the word length you need, thenpress Enter/Pause. Press Escape/Clear until you see theMain Menu.Stop BitsTo change the sett

PRINTING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1Printing . . . .

2. Press Enter/Pause. The current setting is displayed, forexample:PARITYNone r3. Press l or r to display the parity you need, then pressEnter/Pause.

Reset to Default ValuesTo change the setting, from the Main Menu select Setup, PortSettings, then Serial Comm. Then, follow these steps.1. Press r un

1. Press l or r until you seePARALLEL COMMPort r2. Press Enter/Pause. PORTExternal r3. Use l or r to select either "External" or "Inte

SETTING DEFAULTS6This chapter explains how to select the monetary sign, secondarysign, decimal places, slashed zero, power-up mode, and promptset. Th

The monetary formatting options are listed in the table below.Option Choices DefaultMonetary sign None/USA/UK/Japan/Germany/France/Spain/Italy/Sweden/

Monetary SignYou can also select None if you do not want a monetary sign toprint in price fields. The monetary signs available for 15 countriesare sh

MONETARY SIGNl USA r3. Press l or r until you see the country’s monetary sign youwant.4. Press Enter/Pause. Press Escape/Clear until you see theMain

3. Press l or r until you see the option you want. Then pressEnter/Pause. Press Escape/Clear until you see the Mainmenu.Decimal PlacesYou can set th

Slashed ZeroThe slashed zero feature lets you select how you want the zerocharacter printed; either without a slash, 0 or, with a slash, ø.Standard or

1. Press l or r until you seeDEFAULTSl Powerup Mode r2. Press Enter/Pause. The current setting is displayed, forexample:POWER UP MODEOnline r3. Press

SPECIFICATIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1Printer . . . . . . . .

3. Press l or r until you see the option you want. Then pressEnter/Pause. Press Escape/Clear until you see the Mainmenu.This option only affects the

Using Flash MemoryThe flash memory options are listed in the table below.Option Choices DefaultFormat Flash No/Yes NoUnused Flash NA NAPack Flash No/Y

Are you sure?No r4. Press r to display "Yes" and press Enter/Pause. CREATING FLASHFILE SYSTEM 1The printer’s flash memory is cleared and re

3. Press l or r until you seeFLASH MEMORYl Unused Flash r4. Press Enter/Pause. You see the number (in bytes) ofavailable flash memory.Unused Flashl 1

4. Press r to display "Yes" and press Enter/Pause. All the deleted files in flash memory are permanently erased.5. Press Escape/Clear until

NUse temporary storage for graphics that are only used once ortwice. However, if you have a logo that is used on multipleformats, save the graphic in

6-14 Setting Defaults

USING SCRIPTS7This chapter explains how to load, enable, and delete scripts. Youcan also enable status polling and immediate commands.Using the Scrip

Viewing Script Information1. To see if your printer has a script loaded from the Main menu,press l or r until you seeMAIN MENUl Scripts r2. Press Ente

Downloading a ScriptFollow these instructions to download a script from the MS DOSprompt. Set the communication parameters using the MODEcommand. Th

vi

Enabling a ScriptThe script must be enabled before you can use it.To enable or disable a script:1. From the Script Menu, press l or r until you seeSCR

Deleting a ScriptYou can delete a script from the printer’s memory.To delete a script:1. From the Script Menu, press l or r until you seeSCRIPTSl Dele

Enabling Status PollingStatus polling allows you to obtain information about thereadiness of the printer and the current (or last received) printjob.

PRINTING8This chapter explains how to Nuse on-demand mode printing.Nprint an error label.Nprint, pause, restart, cancel, and repeat a batch.You can se

If the printer will be unused for extendedperiods of time, we recommend leaving theprinthead unlatched. An optional keyboard is also available to ente

Pausing a BatchYou can pause printing by pressing Enter/Pause. You may wantto interrupt a batch to make adjustments for:NLoading a different roll of

2. Press l or r until you seePAUSE MENUl Restart Batch r3. Press Enter/Pause. The batch starts printing from thebeginning.Canceling a Paused BatchYou

NIf you want to cancel only the paused batch, skip step 3.NIf you want to cancel all the batches, skip step 2.2. To cancel only the paused batch, pres

If password protection is enabled, you will be prompted toenter a password before the formats, graphics, and fonts aredeleted. Press Feed/Cut three t

1. From the Main Menu, press l or r until you seeMAIN MENUl Repeat Batch r2. Press Enter/Pause. Printingxxxx of xxxxThe number increments until the en

GETTING STARTED1The Paxar® 9855 printer lets you print text, graphics, and barcodes on thermal transfer (ribbon) and thermal direct labels ortags. T

Special Printing ConsiderationsKeep in mind the following special printing considerations.MaximumPrint SpeedPrinting Method PrintheadDensityKnife Peel

Printing TrueType® FontsTrueType® fonts are available on this printer. TrueType fonts arescalable and the characters print smoothly, without the jagg

Licensing Your FontsWe provide the Font Utility to help you create and downloadinternational code pages/characters. However, it is yourresponsibility

CARE AND MAINTENANCE9This chapter tells you how toNclear label jams and clean the printerNreplace a printheadNadjust print contrast.CAUTIONDo not use

You may need to clean the printhead, sensor, and platen roller:Nif there is any adhesive build-up in the supplypath.Nafter printing approximately 3 ro

4. Clean the platen roller when you see significant adhesivebuild-up or a label is wrapped around the platen roller. Use adry, soft-bristle brush, su

7. Rub the cotton swab across the supply sensor and die cutsensor and remove any build-up.8. Clean the build-up in the supply path.9. Let the printer

Replacing the PrintheadYou may have to replace the printhead if it is damaged orworn-out. For example, you may see 616 (bad dot or dots) or 768(print

6. Carefully unplug the cable from the printhead as shown. Theprinthead is sensitive to static electricity, which can damagethe printhead or reduce i

Make sure the printhead cable does not touchthe ribbon roll.10. Clean the new printhead with a cotton swab dipped inisopropyl alcohol to remove any sa